商务英语用户反馈试题及答案.docx

商务英语用户反馈试题及答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.Thefollowingsentencesareallexamplesofpositivefeedback.WhichoneisNOTcorrect?

A.Yourproductisexcellent.

B.Idontliketheservicehere.

C.Thedesignisveryinnovative.

D.ThisisthebestdealIveeverhad.

2.Whencollectinguserfeedback,itisimportantto:

A.Useastandardizedformatforallresponses.

B.Provideincentivesforcustomerstocompletethesurvey.

C.Keepthesurveyshortandtothepoint.

D.Alloftheabove.

3.Themainpurposeofafeedbackloopinabusinesscontextisto:

A.Improvecustomersatisfaction.

B.Increasesales.

C.Identifyareasforimprovement.

D.Alloftheabove.

4.WhichofthefollowingisNOTacommonchannelforcollectinguserfeedback?

A.Onlinesurveys.

B.Socialmedia.

C.Customerservicecalls.

D.ProductreviewsonAmazon.

5.Whenanalyzingfeedbackdata,itishelpfulto:

A.Lookforpatternsandcommonthemes.

B.Quantifythefeedbackusingmetrics.

C.Comparefeedbackacrossdifferentsegmentsofthecustomerbase.

D.Alloftheabove.

6.Whichofthefollowingisanexampleofqualitativefeedback?

A.Ilovethenewwebsitedesign.

B.Thewebsitetook5secondstoload.

C.Thecustomerservicewasexcellent.

D.Theproductisdurableandreliable.

7.TheNPSstandsfor:

A.NetPromoterScore.

B.NetProfitScore.

C.NegativeProductScore.

D.Noneoftheabove.

8.Whenrespondingtocustomerfeedback,itisimportantto:

A.Acknowledgethefeedbackandthankthecustomerfortheirinput.

B.Addresstheissueraisedandprovideasolution.

C.Followupwiththecustomertoensuretheirconcernshavebeenresolved.

D.Alloftheabove.

9.WhichofthefollowingisNOTapotentialchallengeinmanaginguserfeedback?

A.Handlingnegativefeedback.

B.Ensuringdatasecurity.

C.Analyzinglargevolumesofdata.

D.Alloftheabove.

10.TheCustomerEffortScore(CES)isameasureof:

A.Thetimeandeffortrequiredtosolveaproblem.

B.The