商务英语技能考核的试题及答案.docx

商务英语技能考核的试题及答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.Thefollowingaresomecommontypesofbusinesscommunication.WhichofthefollowingisNOTincluded?

A.Email

B.Memo

C.Presentation

D.Facebook

2.Inthecontextofinternationalbusiness,whichofthefollowingisthemostappropriatewaytogreetaclient?

A.Goodmorning

B.Goodafternoon

C.Goodevening

D.Alloftheabove

3.Whichofthefollowingisagoodpracticewhenwritingabusinessletter?

A.Usingaformaltone

B.Keepingthelanguagesimpleandclear

C.Sendingtheletterviaemail

D.Alloftheabove

4.Whenschedulingameeting,whichofthefollowingisanimportantconsideration?

A.Timezonedifferences

B.Travelarrangements

C.Availabilityofparticipants

D.Alloftheabove

5.Whichofthefollowingisacommonformatforabusinessreport?

A.Executivesummary

B.Tableofcontents

C.Appendices

D.Alloftheabove

6.Inabusinesspresentation,whatisthepurposeoftheintroduction?

A.Tocapturetheaudiencesattention

B.Toprovideanoverviewofthepresentation

C.Tooutlinethekeypointstobecovered

D.Alloftheabove

7.Whichofthefollowingisaneffectivewaytohandleacustomercomplaint?

A.Listentothecustomersconcerns

B.Acknowledgetheissue

C.Offerasolution

D.Alloftheabove

8.Whenpreparingasalesproposal,whichofthefollowingshouldbeincluded?

A.Productfeaturesandbenefits

B.Pricinginformation

C.Termsofpayment

D.Alloftheabove

9.Inabusinessnegotiation,whichofthefollowingisakeyfactorforsuccess?

A.Preparation

B.Communicationskills

C.Flexibility

D.Alloftheabove

10.Whichofthefollowingisagoodpracticewhenconductinganinterview?

A.Preparingalistofquestions

B.Beingpoliteandprofessional

C.Takingdetailednotes

D.Alloftheabove

11.Inabusinessemail,whichofthefollowingisanimportantelementtoincludeinthesubjectline?

A.Therecipientsname

B.Thepurposeoftheemail

C.Thesenders