跨文化商务交际Chpater 5.ppt

Chapter5

CultureShockinInterculturalCommunication

Goals:1.toidentifythe5stagesofcultureshock2.toidentifythedefinitionsofHCandLC

“CultureShock”,firstidentifiedin1958byanthropologistKalveroOberg,isalongtermpsychologicalstressthatallhumanbeingsexperiencewhentheymovetoacompletelynewculturalenvironment.

Cultureshockusuallysetsinthefirstfewweeksofmovingtoanewenvironment,thoughsometimescantakelongertosurface.Cultureshock,likeadisease,hascauses,symptomsandcures.

1.CultureShock◆referstothetraumatic[tr?:m?tik]experiencethatanindividualmayencounterwhenenteringadifferentculture.◆expressesthelackofdirection,thefeelingofnotknowingwhattodoorhowtodothingsinanewenvironment,andnotknowingwhatisappropriateorinappropriate.

◆thephysicalandemotionaldiscomfortonesufferswhencomingtoliveinanothercountryoraplacedifferentfromtheplaceoforigin◆troublesomefeelingssuchasdepression,loneliness,confusion,inadequacy,hostility,frustration,andtension,causedbythelossoffamiliarcuesfromthehomeculture

2.Symptomsofcultureshocka.physicalsymptomsover-concernedaboutcleanlinessoffood,bedding,anddishes,extremestressonhealthandsafety;fearofphysicalcontactwithanyoneinthenewcountry;greatconcernoverminorpainsandskineruptions(出疹);craving“homecooking”;useofalcoholanddrugs;andadeclineinworkquality.

b.psychologicalsymptomsinsomnia[ins?mni?],fatigue,isolationandloneliness,disorientation,frustration,criticismofnewcountry,depression,nervousness,self-doubt,irritability,anger,andemotionalandintellectualwithdrawal.

3.CausesofcultureshockCulturalstressSocialalienationSocialclassandpoverty-wealthextremesFinancialmattersRelationshipsandfamilyconsiderations

a.CulturalStressEnteringanunfamiliarcultureisstressful;infact,tran