柏拉图分析法在护理满意度评价中的作用.pdf
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蚌 医学院学报 2007年 5月第 32 卷第 3期 353
[] 1000-2200(2007)03-0353-03 护理医学
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P lato ana lys is in evaluat ion of nu rsing sat isfact ion
ZHANG Na-i ju, LIU Zong-zh i
(D ep artm en t of Inf ectiousD iseases, Th eF irst Aff ilia ted H osp ita l of B eng bu M ed ica l Co lleg e, B eng bu 233004, Ch ina )
[A b stract] O b jec tiv e:To xp lor th rol of Plato analy sis in th mi prov m nt of nursing satisfaction. M e thod :s Som in-pati nts w r
inv stigat d by qu stionnair and th r sultsw r d monstrat d by Plato S tatistical Chart. Th main disfaction r sonsw r found out and
f asib l m asu r s w r tak n to mi prov th nursing car . R esu lts:81. 0% of th pati nts d issatisfaction w as about insp ction, h alth-
ducation and skil,l w hich d cr as d to 14. 0% aft r r ctification. Con clu sion s:W ith th h lp of Plato analysis, nursing sup rvisors can
pick ou t k y factors from th comp licat d nu rsing prob l m s, w hich w ill h lp to improv th quality of nu rsing car and r duc th fault
to th l ast.
[K ey w ord s] nursing ass ssm n;t Plato analytic proc ss;nursing s rvic s
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