ERP Change Management – Getting from Here to There.ppt

* * * * * * * * * * * * * * * * * * * * * * * * * This is a look at our OCM processes. I guess you could relate it to WBS. * Executive Sponsor Reporting * Managing Change On-site Tracking Station * End-User Identification Skills Inventory End-User Inventory End-User Identification Manager/Supervisor Identification Specify Key-End User Skills Gap Analysis Identify IT Support Personnel and Technical Specifications * End-user Inventory 1st End-user Identification and Demographic Information 2ndSkills Inventory 3rd IT sppt. * “Readiness” Communication * Supervisors Partner Groups Business Owners MGRs End-Users PM Team Sponsors CM Team Change Management as Communications Hub * Comfort Unaware Denial Anxiety Insight What is happening? What’s in itfor me? What will I do differently tomorrow? How do I prepare? How do I Stay motivated? Organizational Change Phasesand Communication * Who/What? Why is this system necessary? Align the change with the mission/vision and strategic direction of the organization Offer a broad overview of how the organization will transition – what when Present the benefits Identify business risks of not changing Make sure the organization knows this will happen – not an option Senior Executives The change and impact on the organization * Who/What? Provide the ‘whats in it for me’ information – how will roles change? How will I get the training to do my new job (will I be able to do the job)? Ask for employee’s ideas/suggestions for implementing the change Provide timely and accurate status The change and the impact on the individual Managers Supervisors * Master Communication Plan Sample Release Authority Status Comments Event Scheduled date Audience Communicator * Communication Tracking Spreadsheet Communication Title Media Date Sent Sent from and to Organization/Team Phone Email Address Follow-up Needed Yes No Type of Follow-up Needed Meeting Phone call Email Other Comments * Information Sheets Awareness Info Sheet Coach