店面销售百问百答(终).pdf

富安娜 FUANNA 店面销售百问百答 深圳市富安娜家居用品股份有限公司 2009 年 2 月 FUANNA 店面销售百问百答 目 录 1、产品篇 ·····································2 1.1 套件类 面料···································2 ·············5 工艺······················ 设计···································6 保养···································7 ····················9 包装··············· 1.2 芯类 羊毛（羽绒）被··························9 蚕丝被··································11 ·················14 其他被类··············· 枕芯····································15 1.3 家居类 ·································16 ·····························17 1.4 其他 ······ 2、价格篇 ·····································20 ········25 3 、会员卡篇 ··························· 4、销售技巧篇 4.1 产品类技巧······························27 4.2 顾客类技巧······························29 ············33 5、售后服务篇 ····················· 6、品牌篇 ·····································35 第 1 页 共 37 页 FUANNA 店面销售百问百答 一、产品篇 （一）套件类 面料 1、你说的高支高密是什么意思？ 1 克重的纱所能拉到的长度为多少米就称为多少支（公制），一般讲支数 越大则纱越细。一般认为 40 支以上的纱算较高支数的纱。高密指的是密 度，也就是指每平方英寸中排列的经纱和纬纱的根数称经纬密度。（香港 以每十平方厘米中排列的经纱和纬纱的根数计算）高支是高密的前提，习 惯上把每平方英寸中经密和纬密的根数相加达到180根以上（或200根左 右）的称为高密。面料的支数越大、密度越高，质量就越好！ 2、高支高密的精梳棉不就是纯棉嘛，和其它产品相比，有什么好处 啊？ 高支高密纯棉面料的特点是细腻高贵