跨部门沟通技巧试题和答案.doc
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HTMLCONTROL Forms.HTML:Hidden.1 HTMLCONTROL Forms.HTML:Hidden.1 HTMLCONTROL Forms.HTML:Hidden.1 HTMLCONTROL Forms.HTML:Hidden.1 HTMLCONTROL Forms.HTML:Hidden.1 HTMLCONTROL Forms.HTML:Hidden.1
单选题
正确
1.跨部门协作困难最关键的是：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?企业的组织方式不同
HTMLCONTROL Forms.HTML:Option.1 ?B?没有协作标准
HTMLCONTROL Forms.HTML:Option.1 ?C?缺乏沟通
HTMLCONTROL Forms.HTML:Option.1 ?D?没有合作
正确
2.在实际中，企业最常采用的也是最有效的沟通技巧是：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?实行岗位轮换
HTMLCONTROL Forms.HTML:Option.1 ?B?赞美对方
HTMLCONTROL Forms.HTML:Option.1 ?C?用道具
HTMLCONTROL Forms.HTML:Option.1 ?D?闲聊
正确
3.处理抱怨的方法：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?提炼出20%的进行处理
HTMLCONTROL Forms.HTML:Option.1 ?B?提炼出80%的进行处理
HTMLCONTROL Forms.HTML:Option.1 ?C?提炼出60%的进行处理
HTMLCONTROL Forms.HTML:Option.1 ?D?提炼出70%的进行处理
正确
4.不属于因人而异的关键因素的是：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?性格
HTMLCONTROL Forms.HTML:Option.1 ?B?固有心理
HTMLCONTROL Forms.HTML:Option.1 ?C?价值观
HTMLCONTROL Forms.HTML:Option.1 ?D?爱好
正确
5.不属于营造良好的沟通氛围技巧的是：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?融洽的题外话
HTMLCONTROL Forms.HTML:Option.1 ?B?赞美
HTMLCONTROL Forms.HTML:Option.1 ?C?保持距离
HTMLCONTROL Forms.HTML:Option.1 ?D?善用道具
正确
6.面对多难问题，在寻找最佳答案过程中最关键的一招是：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?明确自己是否有发言权
HTMLCONTROL Forms.HTML:Option.1 ?B?站在专业的角度
HTMLCONTROL Forms.HTML:Option.1 ?C?顾全大局
HTMLCONTROL Forms.HTML:Option.1 ?D?团队合作
正确
7.目前跨部门沟通越来越多的一个趋势是：
HTMLCONTROL Forms.HTML:Hidden.1
HTMLCONTROL Forms.HTML:Option.1 ?A?电话沟通
HTMLCONTROL Forms.HTML:Option.1 ?B?网络沟通
HTMLCONTROL Forms.HTML:Option.1 ?C?邮件沟通
HTMLCONTROL Forms.HTML:Option.1 ?D?面对
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