英文版礼仪培训.ppt

Business Etiquette 101 Presented by Robert Hogeda – Access Group What is Etiquette? A fancy word for getting along with others Politeness Poise Confidence A code that governs the expectations of social behavior Why Do We Need Etiquette? There’s no such thing as a vacation from good manners. To be at ease by showing more confidence and poise in business social situations. Increases the likelihood that your calls, appointments and emails will be received positively. To come across as the polished professional you really are! Etiquette “In the Office” Make a Good First Impression Make a Good First Impression Avoid slang Establish eye contact Avoid “the hug” Avoid a limp handshake Always introduce yourself Know who should be introduced first Higher-ups first Females before males Present a business card If a higher up, only do this if they do it first Dress for Success Dress for Success Dress for Success Dress for the occasion Avoid over-accessorizing Steer clear of anything too gaudy, too short, or too tight Think of “Casual Friday” as if it were an ordinary day without a necktie or business suit – and, you still have to “look” professional! Cubicle Etiquette Imagine an invisible door. Don’t just enter someone’s cubicle. If they look deep in thought, leave them alone. If they are on the phone, don’t try to get their attention with gestures. Be aware how your voice projects. Speaker phones and cubes don’t mix. Cubicle Etiquette Others can hear what you say, and could judge you by your words. Keep personal phone conversations to a minimum. Don’t be a cubicle “lurker”. Keep your cubicle neat and uncluttered. “Netiquette” – Internet Manners “I need this ASAP” “Come see me now” “Why did you tell them this?” “I NEED MORE TIME” “Meet me in the braek room” To: jennifer@nmsu.edu Cc: robert@nmsu.edu Cc: Sandi@nmsu.edu Cc: matt@nmsu.edu “Netiquette” – Internet Manners Be concise, clear, and conversational in style Your words are a forward or blind-copy away from anyone Do