英文版-商务接待礼仪.ppt

Business reception etiquettes The reception of the basic procedure How to receive the unexepected guest How to guide guests to the reception room Content Some sentences about the reception etiquettes The reception of the basic procedure We must follow the 3S principles How to say hello *Stand up（站起来） *See（注视对方） *Smile （微笑） On the basis of 3S, you can say Good morning .Good afternoon May I help you? Excuse me! May I have your name,please? Just a moment ,please! How to receive the unexepected guest How to receive the unexepected guest name the place of work position How to receive the unexepected guest (1)gather up documents How to guide guests to the reception room (2)guide guests How to guide guests to the reception room 1,Pay attention to the direction : You should walk in front of the guests left 2,Distance : You should stay away from the guest one metre away 3,Gestures tip : This way,please! 4,Adjust pace : Follow the guests pace ,then adjust the pace . 5,Talk to the guest : Searching for the right topic. Guide Directions 1. This way, please! 2. Come with me, please! 3. I will show you to Business Center. 4. The toiled is over there. 5. Could you please tell me the way to the Metro Station? 6. Could you tell me how to go to the second floor? 7. Please go straight, turn right and then you can’t miss it. 8. You can take that escalator over there to the second floor. Some sentences about the reception etiquettes Providing Service 1. Would you like me to help you with your baggage? 2. You can use internet in Business Center. 3. How many papers do you want to copy? 4. Where would you like to fax this paper? 5. Please sign your name here. 6. Please fill out the Registration Form first. 7. Half one RMB will be charged for copying one paper. 8. The telephone number is 8284-8622 and fax number is 8284-8625. 9.You can take a taxi to your hotel. Some sentences about the reception etiquettes 谢谢观赏