苏州宝岛花园酒店front desk cashier.doc

Purpose: The major function of Front Office Operation will be the responsibilities of handling the records for revenue and settlement arising from Front Office and Rooms services. Providing a system to control the resources to be utilized for generating revenue. Procedures: PART ( I ) - Cashiering Roles Attitude Front Office Cashier is a guest contact position, besides having a competent technical knowledge on the use of accounting machine and on the policies and procedures of front desk accounting, the following traits are also important in order to be a successful Cashier. Accuracy Accuracy is the most important factor in a cashiering position. The Cashier works with figures that represent the profits of the hotel. If the cash fund is short, the cashier will be held responsible and if the cash fund is over, the Cashier may have short-charged a customer or may have made a mistake in making payment, which will definitely spoil the image of the Hotel. Public Relation Every employee is taking an active role in public relations. A Cashier is the last employee to serve or talk to the guest. His/her contact with each guest creates a lasting impression. It is the Cashier’s responsibility to minimize any conscious or subconscious irritation that guests may feel. Build goodwill with each customer. Restore confidence in the guest’s good judgement in coming to the hotel. A Cashier’s personality must be strong and flexible; he/she will bear the brunt, in most instances, of customer complaints. His/her tactful sympathetic handling of situations, speed accuracy along with a genuine smile help to settle misunderstandings assure future patronage. 标准： 前厅收银操作部门的主要功能是记录负责处理从前厅或客房服务中所获得的收入及结算。提供一个体系，来控制可利用的资源以产生收入。 程序： 第一部分 - 收银员备用金 收银员备用金是一笔小额现金，分发给被酒店雇用担任餐厅收银员的员工。收银员备用金将被用于餐饮服务中现金结算的找零所用。 每个收银员在被酒店雇佣期间将全权负责处理其备用金。 下列条款将是餐厅收银员都必须履行的责任。 Accuracy Accuracy is the most important factor in a cashiering position. The Cashier works with figures that represent the profits of th