外贸人怎样与客户打交道（How do foreign trade people deal with customers）.doc

外贸人怎样与客户打交道（How do foreign trade people deal with customers） How do foreign trade people deal with customers? For foreign trade people how to deal with customers, Yi home trade network social networking for you to make a few suggestions: First, deal with buyers online inquires: distinguish that is the real dish, that is false disk; There should be a discrimination program, or if the business did open, you will drown in the sea of e-mail. Generally, you can determine what is a firm offer and what are the virtual ones from the buyers enquiries. Should focus on dealing with those highly targeted, can be called inquiry e-mail. For a worthless inquiry, you must dare to give up. It would be too naive to assume that every inquiry is to buy from you. Some enquiries are too vague and perhaps just a way for customers to do market research. If you dont give up vague information, you may only be able to do some e-mail processing every day. Two, dealing with buyers inquiries, we must pay attention to methods and skills; Be good at seeing deeply through the appearance of e-mail and understanding the real intention of the inquiry. Is he a real buyer or middleman, or even your competitor? What is his motive for buying? Whats his purchasing power? With these in mind, you will be able to handle the customers psychology with a great deal of feedback, allowing buyers to understand your business and products faster and better. Three, familiar with their products and peer products: quality and price; Be very clear about the quality of your product, including the quality of the target market Try to understand the quality and price levels of other domestic counterparts. How easy it is to get product information from your peers now! You have to understand that an inquiry, foreign customers will not only send you one, and will also be issued to many suppliers. Only your product quality and price better than peers, it is possible to eventually obtain orders. Four, handling e-mail eight charac