文档详情

外文翻译TrainingandDevelopingEmployees(原文)..doc

发布:2016-12-29约1万字共5页下载文档
文本预览下载声明
外文资料 人力043(B) 陈 蓉 0404052088 Training and Developing Employees Gary Dessler.Human resource management(Ninth Edition)[M].Tsinghua University Press.2005,187-189 Training refers to the methods used to give new or present employees the skills they need to perform their jobs. Training might mean showing a new Web designer the intricacies of your site, a new salesperson how to sale your firm’s product, or a new supervisor how to interview and evaluate employees. Training is a hallmark of good management, and a task manager overlook at their peril. Having high-potential employees doesn’t guarantee they’ll succeed. Instead, they have to know what you want them to do and how you want them to do it. If they don’t, they’ll do the jobs their way, not yours. Or they will improvise, or, worse, do nothing productive at all. Good training is vital. Why the training business is booming “Training” is more inclusive than it used to be. Training used to focus mostly on teaching technical skills, such as training assemblers to solder wires or teachers to write lesson plans. Today, such technical training is no longer enough. Employers today have to adapt to technological change, improve product and service quality, and boost productivity to stay competitive. Doing so often requires remedial education. For example, quality improvement programs require employees who can produce charts and graphs and analyze data. Similarly, today’s employees need skills (and thus training) in team building, decision making, and communication, as well as technological and computer skills (such as desktop publishing and computer-aided design and manufacturing). And as competition demands better service, employees increasingly require customer service training. McDonald’s swung into action with a new training program in 2001, for instance, when it found that many of its in-store customers complained of poor service. As one trainer puts it: “we don’t just concentrator on the traditional training objectives
显示全部
相似文档