如何开酒吧(How to open a bar).doc
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如何开酒吧(How to open a bar)
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Nine principles of bar service
Service is also the primary factor in determining the quality of a bar business. The bartender and bartender are required to do the following in the course of their service:
1, smiling. When the guests arrive, take the initiative to say hello, smiling, regular customers can use first names, with big brother, boss, so that the guests have intimacy.
2, take the initiative to leave. The drinks to the customer and ask whether there are other requirements, should be immediately returned from guest nearby, so that guests mistakenly believe that you eavesdrop on their conversation, unless the guest speaking directly to you, otherwise do not interrupt.
3, ladies first. Pay attention to the principle of ladies first, but dont neglect other guests or even cause misunderstanding.
4, guests are always right. Take care of and handle any complaints and complaints made by guests to the bar.
5, softly answer. When answering guest questions, avoid loud sounds, maintain proper volume, and be natural and pleasant.
6, make guests feel relieved and comfortable. Daojiu, bartender should be as far as possible can be seen in the absence of guests, allowing guests to enjoy the service skills at the same time, the number of drinks and health can be assured.
7 keep in mind the brand. Remember all the drinks in bars, prices and other characteristics of the brand, brand and preferences as possible and remember the love of the regulars.
8, a discreet conversation. The guests brought off, avoid talking about politics, religion, belief and other divisive topics, and do not talk to others is not.
9, do not let customers feel impatient. Do not have impatient language, expressions and actions towards guests.
The survival of the bar personality
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