人力资源企业中的四个角色.ppt

Human Resources 4 Quadrants 人力资源在企业中的四个角色 True Professionalism真正的专业 Take pride in their work and show a commitment to quality 为自己的工作而自豪，并坚持高质量的工作 Reach out for responsibility 有责任心/愿意承担责任 Anticipate and don’t wait to be told what to do 先人一步想到而不是等到别人告诉该做什么 Do whatever it takes to get the job done 竭尽全力按要求完成工作 Are always looking for ways to make things easier for those they serve 总是为被服务对象寻求更简便的解决方法 Really listen to the needs of those they serve 真正地倾听被服务对象的需求 Learn to think like those they serve so they can represent them when they are not there 学习从被服务对象的角度思考问题，从而可以真正代表他们的意见 Are team player, honest trustworthy and loyal 有团队合作精神、诚实、值得信赖而且忠诚 A real professional is a technician who cares! 真正的专业人员是有心的技术人员 * 着重于未来及战略 着重于日常工作 系统/流程 人 战略伙伴 变革管理领导者 服务供给者 雇员代言人 Service Provider服务供给者: Delivers administrative services提供行政服务 Builds an appropriate infrastructure to provide services. 建立适当的基础机构提供服务 Is knowledgeable enough to fully answer employees’ questions. 有足够的相关知识/经验来解答员工的问题 Responds promptly to employees requests. 及时回应员工的要求 Follows through on customer service commitments made to employees. 贯彻执行向员工提供周到服务的承诺 Provides easy, open access to HR services. 使员工能通过简便、公开的途径得到人力资源服务 Completes necessary legal and corporate requirements 完成必需的法律及公司需求 Employee Advocate雇员代言人: Ensures employees are treated fairly and are equipped to contribute to company success.确保雇员得到公平对待并拥有适当的技能为公司取得成功作出贡献 Develops progress/policies to ensure fairness and business success. 制定计划/政策以确保公平的环境和业务的成功 Understands and addresses employee interests and concerns. 了解并关注雇员的兴趣和顾虑 Acts as listening ear to employees. 扮演雇员的倾听者 Balances employee needs with business issues. 平衡雇员需求与业务发展 Provides an employee perspective on key organizational changes. 反映员工对于关键的组织变革的观点 Offers open and honest communication. 提供开诚布公的沟通 Ensures compliance with local requirements. 确保遵守当地要求 Implements programs in ways that maximize