五星级宾馆前厅代客泊车员岗位职责中英文版.doc

五星级宾馆前厅代客泊车员岗位职责 中英文版 Room to have a great start 成功的开始 Carpark Vallet代客泊车员 Hotel Level: 酒店等级： I – V 一-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 10 Reports To: 直属上级： Bell Captain 行李领班 job overview 职位概述 · Responsible to ensure guests cars are parked and collected without damage at all times providing efficient and courteous service to hotel guests and visitors · 负责确保停泊和领取的客人汽车毫无损坏，随时为客人和访科提工高效和周到的服务。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： · 展现真我：在与他人接触时真实自然、形象专业、积极乐观 · 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 · 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 · 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities 工作职责 · Assist guests and patrons of the hotel with the parking and delivery of their vehicles · 协助酒店的客人和顾客停车和取车。 · Issues parking coupons to guest and patrons who require such service · 发给需要代客泊车服务的客人和顾客停车券。 · Ensures a free flow of traffic at the main entrance and carpark · 确保入口和停车场的交通畅通。 · When parking a vehicle, ensure that it is properly locked; that no valuables are left in the vehicle and note down any damage to the vehicle · 在停车时确保车被锁好；车中没有贵重物品，记下任何有损坏的地方。 · Report any damage or valuables in the vehicle prior to parking the vehicle · 在停车前汇报任何有损的地方或车中的贵重物品。 · Ensure smooth delivery of the vehicle · 确保顺利的将车交还给客人。 · Ensure the exact location of the vehicle must be indicated on the parking coupon · 确保停车券上标出泊车的准确位置。 · Whenever required, assist Doorma