五星级宾馆前厅夜班经理岗位职责中英文版.doc

五星级宾馆前厅夜班经理岗位职责中英文版 Room to have a great start成功的开始 Night Manager 夜班经理 Hotel Level: 酒店等级： IV – V 四-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 6 6 Reports To: 直属上级： Front Office Manager 前厅部经理 job overview职位概述 · Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. · 当总经理或其代表夜间不在时，负责协调和监督酒店的一切运营活动。主要负责客人的安全，并确保在晚上11点到第二天早上7点这一时间段内准确、及时的完成夜审工作。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： · 展现真我：在与他人接触时真实自然、形象专业、积极乐观 · 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 · 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 · 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 · Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking · 在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场 · Meet and Greet VIPs · 迎接贵宾 · Handle all Complaints · 处理各种投诉 · Ensure working of all Front Office Policies and Procedures · 确保前厅部所有政策和工作程序都得到遵守 · Ensure effective shift hand-over · 确保有效的交接班 · Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures · 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序 · Efficient check in and check