QS9000审核员培训教材.ppt

INTERNALAUDITINGFORQS-9000

RestroomsBreaksRegistrationsheetsPhonesEvaluationsForassistanceafterthiscourse...

IntroductionsNameCompanyTitle/PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse?

AgendaAuditingfundamentalsTheauditsystemHumanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow-upactionCasestudyExam

Exam(3-1/2hours)1-1/2hours Part1(openbook)SevencasestudiesAnswerastheteamleaderIfthereisanonconformance,citetheclosestelement/subelementofQS-900015minutebreak2hours Part2(closedbook)GeneralquestionsaboutauditingMultiplechoice/fillintheblank/true-falsePart3(closedbook)QS-9000requirementsMultiplechoice/fillintheblank/true-false

MODULE1Introduction

IntroductionThismodulewilldiscuss:DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysystem

DefinitionofQualityQuality=?

DefinitionsofQualityDictionary Acharacteristicorattributeofsomething;property;afeature.Excellence;superiority.Degreeorgradeofexcellence.Deming Qualityhasmeaningonlyintermsofthecustomer,hisneeds,whatheisgoingtouseitfor.Continuousimprovement.

DefinitionsofQualityJuran Fitnessforuse/fitnessforpurposeasseenbytheuser.Forlong-liveditems:availability,reliabilityandmaintainability(the“abilities”).RegulatedIndustries Meetingspecificationsorrequirements.

DefinitionsofQualityCrosby Conformancetorequirements.Ishikawa Productsandserviceswhichareeconomical,mostuseful,andalwayssatisfactorytotheconsumer.ISO8402 Thetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds.

CostsofNonqualityWasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofm