The Challenges of Complex IT Projects BCS（复杂的IT项目BCS的挑战）.pdf

The Challenges of Complex IT Projects The report of a working group from The Royal Academy of Engineering and The British Computer Society The Challenges of Complex IT Projects © The Royal Academy of Engineering ISBN 1-903496-15-2 April 2004 Published by The Royal Academy of Engineering 29 Great Peter Street, Westminster, London, SW1P 3LW Telephone 0202 7227 0500 Facsimile 020 7233 0054 .uk The Royal Academy of Engineering is a Registered Charity (No. 293074) The Challenges of Complex IT Projects Table of Contents Page Page Executive Summary 4 2. Key Success Factors 23 Background 4 Client-Supplier relationship 23 Study Overview 4 Contractual arrangements 24 Findings and Recommendations 4 Evolutionary project management 25 Requirements management 26 Introduction 7 Change management 26 Cause for concern 7 Measuring progress 27 A familiar problem 9 Risk management 27 Today’s challenges 11 Technical issues 29 Part I: The Challenges of Software Part III: Findings and Engineering and IT Projects 13 Recommendations 33