FLSmidth客户服务策略.pdf

Customer Services Group Executive Vice President Bjarne Moltke Hansen FLSmidth Capital Markets Day 17/04/2012 1 Customer Services Agenda Presentation Customer Services Customers industries Potential opportunities and offerings Strategy perspective Value proposition Market drivers outlook FLSmidth Capital Markets Day 17/04/2012 2 Customer Services Total cost of ownership approach: Purchase Price ”Customer Services is like everything below the water Transportation Warehousing – The purchase price Labour Purchasing is only the tip of the Consumption administration or Usage iceberg” Repairs Reliability Safety Productivity Maintenance Inflation Disposal FLSmidth Capital Markets Day 17/04/2012 3 Customer Services In 2005 we said … • We are not only a company selling large projects or key products for the cement and minerals industries • We want to transform to a much more service oriented company • By strengthening our “aftermarket” business we get the best of two worlds : • Much closer day to day