FLSmidth客户服务策略.pdf
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Customer Services
Group Executive Vice President Bjarne Moltke Hansen
FLSmidth Capital Markets Day 17/04/2012 1
Customer Services
Agenda
Presentation Customer Services
Customers industries
Potential opportunities and offerings
Strategy perspective
Value proposition
Market drivers outlook
FLSmidth Capital Markets Day 17/04/2012 2
Customer Services
Total cost of ownership approach:
Purchase Price
”Customer Services
is like everything
below the water
Transportation Warehousing
– The purchase price
Labour Purchasing
is only the tip of the Consumption administration
or Usage
iceberg” Repairs Reliability
Safety
Productivity
Maintenance
Inflation Disposal
FLSmidth Capital Markets Day 17/04/2012 3
Customer Services
In 2005 we said …
• We are not only a company selling large projects or key products
for the cement and minerals industries
• We want to transform to a much more service oriented
company
• By strengthening our “aftermarket” business we get the best of
two worlds :
• Much closer day to day
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