S 标准培训教材2.pptx

AnOverviewNotalotofDetails!!

6Overview

“SixSigma”

•Ifwecan’texpresswhatweknowintheformofnumbers,wereallydon’tknowmuchaboutit.

•Ifwedon’tknowmuchaboutit,wecan’tcontrolit.

•Ifwecan’tcontrolit,weareatthemercyofchance.

MikelJ.Harry

PresidentCEO

SixSigmaAcademy,Inc.

“...willbringGEtoawholenewlevelofqualityinafractionofthe

timeitwouldhavetakentoclimbthelearningcurveonourown.”

JohnF.Welch,Jr.

1995GEAnnualReport

ARigorousMethodforMeasuringControllingOurQuality

6Overview

WhatDoes“Sigma”Mean?

It(isAlsothe18thLetterintheGreekAlphabet!

SigmaisaMeasureoftheConsistencyofaProcess

6Overview

WhyDoesGENeedAQualityInitiative?

GERaisingTheBar

–NewGoaltobe“BestintheWorld”vs.#1or#2

–CustomersareExpectingMore,weMustDeliver

–“Ship-and-fix”ApproachnoLongerToleratedintheMarket

–AimtoSpeedPastTraditionalCompetitorsin5Years

–GoalConsistentwithReducedTotalCosts

WeMustAcknowledgeOurVulnerabilities

.PoorQualityThatImpactsCustomers

.ProblemswithNPI

.TooHighInternalCosts

WeNeedaMajorInitiativetoMoveFromWhereweAretoWhereweWanttobe

DefectsperMillion3.4233621066,807308,537500,000

Sigma654321

EstimatedCostofFailureinUSIndustryis15%ofSales;TakingGEFroma3toa6CompanyWillSave~$10.5BillionperYear!

6Overview

WhyDoesGENeedAQualityInitiative?

CostofFailure(%ofSales)

40%35%30%25%20%15%10%5%

Why“SixSigma”?

•ProvenSuccessfulin“Quality-Demanding”Industriese.g.,Motorola,TexasInstruments(manyprocessstepsinseries)

•ProvenMethodtoReduceCosts

•HighlyQuantitativeMethod–ScienceandLogicInsteadofGutFeel

•IncludesManufacturingService(closetocustomer)andProvidesBridgetoDesi