物业项目客户部投诉管理制度.doc

物业项目客户部投诉管理制度 物业项目客户部投诉管理制度提要：接待投诉时应使投诉人感到你是全心全意的协助他，并为他想办法 来自地产E网 物业项目客户部投诉管理制度 目的 确保顾客问题能及时得到解决。 工作程序 接待投诉时应注意礼貌、保持笑容、态度和蔼，切忌将个人情绪带入工作。 留意投诉人的情绪变化，如情绪激动，应先予以安抚。 必须弄清楚投诉人的重点，不明白时要有礼貌地发问。 在明白事情经过前，切勿妄下判语。 投诉人有不明白的地方或错误时，切勿直诉其非，应引导其本人发现错误。 接待投诉时应使投诉人感到你是全心全意的协助他，并为他想办法。 在明白事情经过后，立即采取有效行动。 投诉人最后的目的是解决问题，因此一切有关人的因素应尽量避免。 切勿轻易许下承诺。 投诉事件应做好详细记录并向上级领导汇报。 投诉事件处理后，必须将处理结果向投诉人反馈。 此投诉管理制度自签发之日起生效。 相关纪录：cXwy-kH-ScjL-01《客户投诉记录表》 来自地产E网 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people,