chinese version of the text 敬启者.ppt

Introduction The following structure is recommended in writing such a letter: A positive opening — No matter whose responsibility it is, it is not advisable for the writer to reject the complaint or claim promptly. Instead, the writer should open the letter by referring to the complaint or claim, expressing apologies or assuring the reader of his immediate attention to the matter in discussion. Unit Eighteen Acceptance of a Claim(理赔) Introduction The following structure is recommended in writing such a letter: 2. Explanation for how to settle the matter in discussion — If the writer admits his company is in error and is willing to take responsibility, he should express his willingness directly and inform the reader how he is planning to settle the problem. In case the writer cannot accept the complaint or claim for some reason, he should provide detailed reasons for his doing so and propose other alternatives to settle the problem. Unit Eighteen Acceptance of a Claim(理赔) Introduction The following structure is recommended in writing such a letter: 3. A positive close — Usually, the writer chooses to end the letter by expressing his expectation for an early settlement of the complaint or claim or his willingness to cooperate. Unit Eighteen Acceptance of a Claim(理赔) Introduction Notice: All claims, whether justified or unjustified, should be taken seriously and thoroughly investigated. Unit Eighteen Acceptance of a Claim(理赔) Introduction Terms Used in Making Complaints 索赔常用词汇 an equitable settlement 公平解决 an impartial judgment 公正判断 bags torn 袋子撕破 bundles burst 捆带松散 a justified claim 有充分理由的索赔 conciliation 和解调停 to compensate partly 部分赔偿 to help one get out