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Motivation Can Make You Better
A couple of times in past articles I’ve stated that five of the important pieces to Human Resource Management are: 1. Hire the best; 2. Train the best; 3. Communicate the best; 4. Motivate the best; 5. Compensate the best. I truly believe that if you work very hard to achieve each of these “bests” that you put yourself and your business in the position to be the BEST. In this article I want to concentrate on the motivation part. It’s one of the easiest to accomplish, but is an area that too often is ignored or at least doesn’t get the attention it should. I recently was doing a consulting job for a client who owns fi ve showrooms. I was having dinner with the
owner and his fi ve store managers. The topic of motivation came up and I asked the owner how he thought he did in this area. He said, “I think I’m a good motivator!”I turned to the fi ve managers and they all gave a thumbs down. The owner was stunned. We talked more about it and came up with a program to help the owner and his managers become better motivators.
Bosses — and individuals —need to instill a positive attitude
Another client called me last week and said team morale was bad. Folks were complaining that all the company meetings were negative, i.e., business is down,showroom traffi c is slow, margins have slipped. etc. The mantra was, “What are you salespeople going to do to help make it better?”
This showroom business has been experiencing hard times just like everyone else. The owner, a very talented person, has been trying to encourage the four salespeople to get out of the showroom and call on tradespeople that aren’t now doing business with them. The salespeople have been slow to respond to this and the owner is frustrated. I asked the owner if she was doing any positive motivation actions or was it all “things are tough and we all have to do better.” The owner said that when there’s a good reason for a “pat on the back,” she d
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