《跨境电商干货：与海外买家沟通物流状态的英语模板.docx

　跨境电商干货：与海外买家沟通物流状态的英语模板　邮政包裹一般常见状态中，我们常常看到以下几种：　包裹查无信息 Not Found (当包裹还未上网，官网未更新)　包裹正在运输中 “Transit” (当包裹还在运输中时)　包裹到达待取“Pick Up” (当包裹显示已经到达目的地国家)　包裹投递成功“Delivered” (当包裹显示投妥，而收件人声称未收到时)　包裹运输过久“Expired” (大部分为时效延误/ 目的地国家不能查到投妥/官网不更新状态等)　包裹可能异常“Alert” (大部分为退件/ 海关单号/损坏/丢失等问题)　Not found:　Dear valued customer:　Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.　As per tracking result powered by 17track.net, Im very sorry to inform you that your item is still lack of tracking information right now. If you got a tracking result as Not found its telling you that your tracking information is unavailable, it doesnt mean that we havent been mailed your item.　(Note: There may be a delay between scanning events and the availability of tracking information related to those scanning events. The tracking information may not appear online immediately. Normally it takes a few days after the item(s) have been sent for tracking details to be available from the shipping carrier.)　Therefore, please hold on for a few more days and try to check your order some time later?　Thanks for your business again!　Have a nice day!　Best regards, store 888　　Transit:　Dear valued customer:　Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK(示例单号)and I am happy to assist today.　Here is a link for you to ref your package status in transportation：　这里复制17track查询完的结果链接就可以了。　As per current tracking result, your shipment has been shipped and dispatched by the shipping carrier of (HK Post) Registered Airmail on date 2014-09-21　It is still during normal shipping period and it hasnt arrived in your destination country as (country name) yet. I would be very thankful if you could be more patience with this overseas shipment. From our experience, for this kind of mail type, the shipping time is highly depend on the postal carrier and local customs/taxes, etc. It usually