剑桥商务英语中级作文.doc

PAGE 11 PAGE 1 TEST 1 WRITING You are a manager in a large company.you have been informed that a member of you staff often arrives late for work. Write him a memo about the problem: saying how often the member of staff arrives late Describing the effect on other staff Suggesting what the member of staff should do about the situation To: P. Jones From: Luisa Gambon Date: 21 November 2002 Subject: Lateness Mr Jones, I have noticed that you often arrive late for work ,especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes,I will take disciplinary action against you. Come and see me tomorrow at 9 a.m.. in my office. Thank you Band 5 PART TWO Sample C Report on customer complaints INTRODUCTION This report has the purpose of presenting the reasons for customer complaints in 2002. FIELDINGS The customer complaints received in 2002 were 300 in January .Then they increased to 540 in February because of the computer system’s breakdown. In March they fell to 230 because an improved order system was introduced. The reasons for complaints from January to March were analysed: Firstly the company received complaints for incorrect orders delivered .These errors were fewer in March. Secondly the time taken to deliver is too high ,but the company has planned to recruit new agents. Finally customers complain for the poor product quality. In order to solve this problem more quality controls are making. CONCLUSIONS At the moment all customers aren’t satisfied but many measures have been taken to improve their satisfaction. Band 4 TEST 2 You are the managing director of a company whose profit have recently increased and you would like to reward staff for this. Write a memo to all staff: 1.Thanking them for their contribution 2.Explaining why profits increased. 3.Telling them what their reward will be. To: All Staff From :Managing Director Date: 7 December Subject: Staff reward I would like to thank you for