组织行为学复习重点_F.doc

MGT1000 Organization Behavior考试复习重点 Chapter 9 Foundations of group behavior 1, Demonstrate how norms and status exert influence on an individual’s behavior. Norms: Acceptable standards of behavior within a group that are shared by the group’s members Conformity: Gaining acceptance by adjusting one’s behavior to align with the norms of the group Reference Groups: Important groups to which individuals belong or hope to belong and with whose norms individuals are likely to conform Status: A socially defined position or rank given to groups or group members by others Status derived from one of three sources: 1) Power a person has over others; 2) Ability to contribute to group goals; 3) Personal characteristics 2, Identify the five stages of group development. Forming: Members feel much uncertainty Storming Stage: Lots of conflict between members of the group Norming Stage: Members have developed close relationships and cohesiveness Performing Stage: The group is finally fully functional Adjourning Stage: In temporary groups, characterized by concern with wrapping up activities rather than performance 3, Show how role requirements change in different situations. Role: A set of expected behavior patterns attributed to someone occupying a given position in a social unit Role Identity: Certain attitudes and behaviors consistent with a role Role Perception: An individual’s view of how he or she is supposed to act in a given situation – received by external stimuli Role Expectations: a) How others believe a person should act in a given situation; b) Psychological Contract: an unwritten agreement that sets out mutual expectations of management and employees Role Conflict: A situation in which an individual is confronted by divergent role expectations 4, Contrast the strengths and weaknesses of group decision making. Group Strengths: Generate more complete information and knowledge Offer increased diversity of views and greater creativity Increased acceptance of decisions Gener