物业辖区用户报修处理工作规程.doc

物业辖区用户报修处理工作规程 物业辖区用户报修处理工作规程提要：属用户报修的机电人员须在10分种内赶到现场，并进行现场确认，分析问题原因及处理办法，同时预约维修时间 来自 物业辖区用户报修处理工作规程 一、目的 尽快处理用户的报修，规范维修服务工作，确保为用户提供满意的服务。 二、适用范围 适用于管辖区内用户提出维修服务要求的处理。 三、职责 1、值班人员负责记录报修内容，并传达至机电人员。 2、机电人员负责报修内容的现场确认及维修。 3、工程部人员负责维修工作、联络、外委监督及验收事宜。 四、工作程序 1、值班人员将日巡查需维修任务及用户报修要求，均填写《管理处报修记录表》内。 2、属用户报修的机电人员须在10分种内赶到现场，并进行现场确认，分析问题原因及处理办法，同时预约维修时间。 3、机电人员根据维修工作内容及时反馈于工程部或相关施工单位，确定维修时间，并填写《工程维修记录表》，机电人员跟踪至维修完成并在记录表相应栏上验收确认。 4、对责任范围内的零星维修，由小区或区域机电组及时处理后，将维修记录直接填写于《报修记录表》内。 5、对有偿服务维修，机电人员应按照《维修服务项目表及收费标准》收费并在《维修单》上注明应收的各项费用金额。 6、维修完成后，维修人员应请用户试用或检查合格后在《维修单》上签名确认。 五、相关文件及记录 1、工程维修记录表 2、《管理处报修记录表》 3、《维修单》 编制审核 批准生效日期 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent