07TOC约束理论瓶颈治理八讲治理人员－尊重.docx

GOLDRATT SATELLITE PROGRAM 高瑞特卫星节目 SESSION 7 第七讲 MANAGING PEOPLE – RESPECT 治理人员—尊重 Good day! Good to see you again. 大伙儿好！很快乐又见面了。 Managing people. 治理人员。 This is probably the most difficult thing to master. 这可能是最不容易精通的一个主题。 I don’t think that I am saying anything new to you about it. 我以为自己无法为你提供新的观点。 Lately there are some good work that is published, the best that I know of, is ‘the Seven Habits’- excellent book with excellent ideas. 最近市面上有一些很不错的书，我感觉最好的一本是《与成功有约》，这本书里面提到的观念超级好。 And still something is missing. 可是仍然遗漏了某样东西。 If I am to summarise whatever everybody knows about managing people, I would summarise it all in one word. 若是要我对每一个人所熟知的治理人员内容做摘要，我会把它浓缩为一个词。 It all boils down to respect. 那确实是尊重。 All ‘the Seven Habits’, everything boils down to one word –respect. 整本《与成功有约》的内容能够浓缩为一个词—尊重。 You have to give respect and you have to gain respect. 你必需给予尊重，也必需取得尊重。 Well, so far everybody is saying it, everybody agrees, how do you do it? 嗯，到目前为止，每一个人都这么说，每一个人都同意，可是你要怎么做呢？ Is it easy? 很容易吗？ We have to be polite, we have to consider other people, we have to listen to them even though they are talking not to the point. 即便其它人的谈话内容没有切中要点，咱们仍然要有礼貌，把他们的方式列入考虑，聆听他们的意见。 And if I continue on, it means we have to be angels. 若是我再继续说下去，就代表咱们必需是天使才做取得。 Wait a minute, something is missing here. 等一下，那个地址遗漏了某样东西。 What is really the problem? 真正的问题是什么？ If it all boils down to respect why is it so difficult to give and get respect. 若是整个人员治理浓缩为尊重那个词，什么缘故很难给予尊重和取得尊重呢？ What are the conflicts that block us from doing it in spite of all our good intentions? 纵使咱们的起点专门好，究竟是什么冲突让咱们无法达到呢？ Lets start to look on it and then you will see what is the Theory of Constraint way, the TOC way to manage people. 让咱们开始看一下，然后你就会发觉限制理论中人员治理的方式是什么。 Even though it looks like that it is quite impossible to take rigid cause and effect logic and imply it on subject which is totally based on people’s emotions. 尽管以严谨的因果关系来作分析，然后将结果应用在完全以人的情绪为基础的主题上，看起来不太可能。 Nevertheless let’s see