基于模糊综合评价对某地铁站乘客满意度分析.pdf

1 1 2 郑 欣 , 赵志敏 , 徐 健 ( 1.兰州交通大学 交通运输学院, 甘肃 兰州730070; 2. 沈阳铁路局山海关工务段, 吉林 沈阳 110000) : 模糊综合评价法, 选 经济形象行车安全等7 个评价因子对某地铁乘客满意度进行测评, 从而了解某 地铁的服务水平, 并提出相应的提高乘客满意度的措施 : 乘客满意度; 地铁; 评价; 模糊综合评价 : U293. 6 :A : 2010) Study on Degree of Passenger Satisfaction to A Certain Subway Station Based on Fuzzy Comprehensive Evaluation Method 1 1 2 ZH ENG Xin , ZH AO Zhimin , XU Jian ( 1. chool of Traffic and Transport ation, Lanzhou Jiaot ong University , Lanzhou 730070, China; 2. hanhaiguan M aintenance of Way depart ment, henyang Railroad Bureau, henyang 110000, China) Abstract The paper use fuzzy comprehensive evaluation method, choosing economy , image, traffic safety and other evaluation factors to evaluate the degree of passenger satisfaction on a certain subw ay, then get the service level of a subw ay, and propose the corresponding measures to improve the degree of passenger satisfaction. Key words the degree of passenger satisfaction; subway; evaluation; fuzzy comprehensive evaluation method , , i Ui = { Ui 1, Ui2, 30% , Uij } , Uji i j , , , 2) V = { V 1, V2, V3 , V4, V5 } = { , , , , , } , , Vh h 3) Ui U ai , 1 2 n ji i A = { a , a , , a } , U U 1 aji , aji = { ai 1, ( Passenger atisfaction, P ) , ai2, , aji } 1. 2 , , V , r ji