【英语学习】投诉信与复投诉信写作课件ppt模版课件.ppt

投诉信? Complaints? Business relationships do not always run smoothly. People make mistakes. Accidents happen. Inefficiency and delays in production lead to late deliveries. Poor quality control leads to complaints of product unreliability. Slack handling leads to breakages. So, people complain. The contents of the complaint letters should be constructive, and your tone should be ‘controlled.’　 The common causes for complaints ? 1) damaged or faulty goods 货物受损或有瑕疵; 2) deferred/ delayed delivery延误交货; 3) false documents单据有误; 4) inconformity (short weight, wrong goods, unsolicited goods etc) 交货有误(数量有误、货物不符或未经订购收到货物); 5) Inferior quality质量没有达到要求 The purpose of the complaining/claim letter is to convince the reader that you are a fair and honest customer who is justifiably dissatisfied, and that you have a legitimate complaint that deserves a desired response. The main contents of a complaining letter is : 1. to give the reasons for complaints 2. to provide the solutions How to write a complaint letter:Keep in mind that most errors are unintentional, and realize that most businesses and organizations want to address and clear up complaints quickly in order to have satisfied customers or members.Be brief. Keep your letter to one page, and write short paragraphs, rather than long ones.Be honest and straightforward, and include sufficient detail to back up your claim and to show that you have thoroughly researched the subject. However, omit irrelevant details. Keep your letter concise and professional. Maintain a firm but respectful tone, and avoid aggressive, accusing language.Send only photocopies of receipts and other documents, and retain all originals. Keep a copy of the letter for your records.In many cases, you can increase the effectiveness of your letter by getting several others to sign it with you. This is particularly the case when trying to influence or change legislation, denouncing material from the media, and so forth.If a company