酒店客房部SOP.doc

STANDARD OPERATING PROCEDURES 标 准 工 作 程 序 HOUSEKEEPING DEPARTMENT 客 房 部 GENERAL 总述 Task No: Description Grooming and Appearance 仪表仪容 Check Uniform and How to Grooming Standards 制服检查及仪表仪容标准 Body language and attitude 肢体语言及态度 How to Conduct Briefing 怎样主持例会 Communicate with Housekeeping Department 与客房部沟通 How to Greet the Guest 怎样问候客人 Dect phone Control 小灵通电话管理 Occupational Health and Safety 职业健康卫生及安全 HOUSEKEEPING OFFICEGUEST FLOOR 客房办公室及客房服务 9 Lost and Found Procedure 失物招领程序 10. Monthly Linen Inventory 月度布草盘点 11. Master Key Sign Out Procedure 万能钥匙签领程序 12. Sign in Procedure 签到程序 13. Sign out Procedure 签退程序 14. Guest Room Amenities Supplies Set-up 客用品配放 15. “Do Not Distribute” Procedure for Rooms 房间“请勿打扰”程序 16. Clean Room Procedure 清洁房间程序 17. How to Clean Electric Kettle 怎样清洁电水壶. 18. How to Clean the Glasses 怎样清洁玻璃杯 19. How to Clean Ice Bucket 怎样清洁冰桶 20. How to Change Pillow Case 怎样更换枕套 21. How to remove laundry wooden boxes / hangers 撤出送衣篮及衣架 22. Reporting to the Guest Floor 到楼层报到 23. How to make up bed 怎样做床 24. How to Clean the Bath Room Floor 怎样清洁浴室地板 25. How to Clean the Mini Bar 怎样清洁小酒吧 26. How to Dust the Furniture 怎样给家具擦尘 27. How to clean the mirror 怎样清洁镜子 28. How to Clean the Bath Tub 怎样清洁浴缸 29. How to Clean Shower Room 怎样清洁淋浴间 30. How to Clean the Bath Room Wall 怎样清洁浴室墙面 31. How to clean the vanity top and hand basin 怎样清洁面台和面盆 32. How to Clean / Polish the Bathroom Fittings 怎样清洁和抛光浴室电镀配件 33. How to Clean the Toilet Bowl 怎样清洁马桶 34. How to Vacuum the Carpet