毕业设计外文文献—一种面向客户关系管理信息系统的面向对象分析方法.docx

附录附录是对于一些不宜放在正文中，但又直接反映完成工作的成果内容。如图纸、实验数据、计算机程序等材料附于毕业设计之后，附录所包含的材料是毕业设计的重要组成部分。A 外文翻译—原文2000实词以上。部分 附录是对于一些不宜放在正文中，但又直接反映完成工作的成果内容。如图纸、实验数据、计算机程序等材料附于毕业设计之后，附录所包含的材料是毕业设计的重要组成部分。 2000实词以上。 An object-oriented analysis method for customer relationship management information systems For the advances of Internet technologies in recent years, Electronic Commerce (EC) has gained many attentions as a major theme for enterprises to keep their competitiveness. Amongst all possibly desired endeavors for the EC, research has shown that effective management of customer relationships is a major source for keeping competitive differentiation. Therefore, it is commonly recognized as an important goal for an enterprise to promote its management of customer relationships through a prospect information system on the Internet to achieve the so-called Business-to-Customer EC. In this paper, we propose an object-oriented analysis method for the development of such a Customer Relationship Management Information System (CRMIS). The approach starts from the identification of prospect customers and their desired behaviors under preferable execution environments, and ends with the specification of system- internal objects/entities that collaborate to satisfy these behaviors and environments. The method is a use case driven approach with UML utilized and extended as its tool. To illustrate, the method is applied to an exemplified CRMIS for house agency. 1.Introduction For the advances of Internet technologies in recent years, Electronic Commerce (EC) has gained many attentions as a major theme for enterprises to keep their competitiveness. Amongst all possibly desired endeavors for the EC, research has shown that effective management of ustomer relationships is a major source for keeping competitive differentiation. Therefore, it is commonly recognized as an important goal for an enterprise to promote its management of customer relationships through a prospect information system on the Int