国家开放大学电大专科《商务交际英语》2020-2021期末试题及答案(4015号).docx
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国家开放大学电大专科《商务交际英语(1)》2020-2021期末试题及答案(试卷号:4015)
1. MULTIPLE CHOICE, (10 小■ .每小境 2 分,共 20 分)
Choose lhe letter indicatbig the best choice to complete each sentence or answer each
question.
The process of sending and interpreting in called ?
feedback
translntian
C communication
Messages Ren: without words are communications
oral
verbal
(:? nonverbal
The ornimuni^tion barriers that exist outside the sender or recavcr an: called .
External harriers
Internal barriers
Cotnfnuriication barriers
The content of a letter is a ?
chnnnel
IL message
feedback
5 A synonym for is difference.
diversity
B cthnichy
C? minonty
fi. A is an overimplified brlicf about a group of people.
A. stereotype
B prqudict
Q etiquette
, 、- _ 。lurnml repcirt ihut drscribr? a problem And recommend* n ?ulufi()n
A? memo
K Icitcr
propoAnl
repom prenrn! inlorninfiun And inchidc little ntyaly^ti.
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