物业质量手册-服务实现、物业管理的服务策划.doc

物业质量手册-服务实现、物业管理的服务策划 物业质量手册-服务实现、物业管理的服务策划作者：佚名 时间：2017-6-2 浏览量： 服务实现 物业管理的服务策划 公司对与业主/用户接触的主要服务过程及影响服务质量的内部管理过程均进行识别和策划，以确保： a）主要服务过程明确并适当文件化； b）主要服务过程按规定的要求实施； c）最终服务质量满足预期的要求。 公司物业管理服务实现主要过程 a）对承接的物业管理项目进行评审。 b）制订物业管理方案。 c）签订物业管理合同。 d）进行物业接管验收。 e）入伙管理。 f）住户服务。 g）设备、设施管理。 h）环境管理。 i）保安管理。 j）维修服务等日常管理。 k）配备一定的资源。 l）物业质量检查。 为确保服务实现，公司制定并执行文件化程序《服务实现控制程序》。 为满足具体产品、项目、合同规定的质量要求，公司编制的质量计划。质量计划包括： a）产品的质量目标要求。 b）针对产品确定过程，文件和资源的需求。 c）产品所要求的验证、确认、监视、检验和试验活动，以及产品接收准则。 d）对实现过程及其产品满足要求提供证据所需的质量记录。 支持性文件 《服务实现控制程序》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environ