浅谈我国服务外包业的发展对策中英文探析.doc

浅谈我国服务外包业的发展对策中英文探析 Introduction to Chinas service outsourcing industry development countermeasure analysis 论文摘要：服务外包业的发展对于产业结构的转型和升级以及增加就业机会等都具有非常重要的现实意义。文章分析了服务外包业当前存在的主要问题，并结合多个地区发展服务外包业的经验从环境与区位优势、产业定位、产业聚聚度和政策体系方面探讨了我国发展服务外包业的对策建议。 Abstract: the development of service outsourcing industry for transformation and upgrading of industrial structure, increase employment opportunities and so on all has very important practical significance. This paper analyzes the main problems of current service outsourcing industry, and connecting with the development of service outsourcing industry in many areas experience from the environment and location advantages, industry positioning, lets get together one of these degrees and policy system, probes into the countermeasures and Suggestions of developing service outsourcing in China. 　　论文关键词：服务外包；发展对策；地区；经验 Paper keywords: service outsourcing; Development countermeasures; Region; experience 　 　　服务外包是指企业将其非核心的业务外包出去，利用外部专业化团队来承接其业务，从而使其专注核心业务，达到降低成本、提高效率、增强企业核心竞争力的一种管理模式。从业务领域的发展看，服务外包主要有信息技术外包（ITO）、业务流程外包（BPO）和知识流程外包（KPO）三种形式。近些年来，我国服务外包业在政府及相关部门的战略决策和企业的自身努力下得到了快速的发展。然而，从服务外包的规模和深度来看，一些地区还是处于起步阶段，承接服务外包的能力和服务外包企业的竞争力还有待于进一步提高。 Service outsourcing is refers to the enterprise outsourcing its non-core business, use external professional team to carry on its business, to make it focus on core business, to reduce costs, improve efficiency, the enhancement enterprise core competitive power of a kind of management mode. Look from developments in the field of business, service outsourcing are information technology outsourcing (ITO), business process outsourcing (BPO) and knowledge process outsourcing (KPO) three forms. In recent years, Chinas service outsourcing industry in the government and relevant departments of the strategic decision making and the own efforts got the fast development of the enterprise. However, from the perspective of the size and depth of service outsourcing, some areas still in its infancy, the ability to u