《TS16949全程培训经典教材》.ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ISO/TS 16949:2002 incorporates the process approach from ISO 9001:2000 It promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements * * Note the red arrows are two-way information paths. PDCA cycle controls all activities. Plan: Establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization’s policies. Do: Implement the processes. Check: Monitor and measure processes and product against policies, objectives and requirements for the product and report the results. Act: Take actions to continually improve process performance. * * * * * * * * * * FOCUS Assure Board risks minimised current focus - zero tolerance and fair trading Best practice to comply with The law, Group Rules regulations such as Accreditation rules How? Group Rules and ethics training programme Monitoring of compliance - meetings, reviews Risk management initiatives * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ISO/TS16949:2002导入及实施 七个需要文档化的程序： 文档管制(4.2.3) 记录管制(4.2.4) 培训() 内部稽核(8.2.2) 不合格品控制(8.3) 纠正措施(8.5.2) 预防措施(8.5.3) ISO/TS16949:2002导入及实施 七个必需的程序，但未必文档化： 员工激励与强化() 变更管制(7.1.4) 来料品质() 服务信息的反馈() 监控与测量装置的控制(7.6) 内部实验室() 持续改进() ISO/TS 16949:2002汽车业之特点 不断开发新车种 汽车设计是一种妥协 以零缺陷为目标 及时化生产制度 庞大之卫星体系 不断改进质量及降低成本 汽车零件使用环境较为恶劣 ISO/TS 16949:2002汽车业之特点 汽车零件80%之质量问题及70%之成本低减取决于设计与开发 汽车制造厂(OEM)80%之问题为一阶供应商(Tier-1 supplier)所造成,一阶供应商80%之问题为二阶供应商(Tier-2 supplier)所造成 开发期越来越短 ISO/TS 16949:2002与QS-9000之不同点 ISO9001:2000架构及过程方法 更强调客户导向 员工激励与质量意识 目标成本, 降低成本之要求 提升供