国立高雄海洋科技大学96学年度航运管理研究所.doc

國立高雄海洋科技大學96學年度航運管理研究所 碩士在職專班入學考試筆試試題 科目：個案管理 准考證號碼： 第一題、請讀完下列案例後回答問題 英文個案可用中文回答 禁止使用英文字典或任何型式的具有翻譯功能的手機或翻譯機等 “The one error that people make early on in their careers is that they’re very selective about opportunities, so they avoid some, prefer others. I always accepted all opportunities that presented themselves because from each one you can lean something, and they serve as a platform for future endeavors.” This philosophy has guided Jovita Carranza in her career at United Parcel Service UPS from her first job in 1976 as a part-time night-shift clerk at the Los Angeles hub to her current position as vice president of air operations, where she manages the worlds’ largest package distribution facility in Louisville, Kentuck. This $1.1 billion facility serves as the hub of UPS’s international air operation, and it is massive- 4 million square feet, covering a size of more than 80 football fields, containing 17,000 conveyors that can handle 304,000 packages an hour, and housing computers that process nearly 1 million transactions a minute. And, it’s all Jovita’s responsibility. In this position, she manages half of the more than 25,000 employees in Louisville and every aspect of the hub’s operation from technology and engineering to security and human resources. Although she’s a woman and an Hispanic woman, at that in a male-dominated industry, Jovita’s determination, drive innovation, and leadership have helped her succeed. But she is the first to acknowledge the important role her team plays. She has surrounded herself with capable, skilled employees who are loyal to the company and committed to results. She says, “I have total reliance on the coordination of my team…I can rely on my staff to stay on top of what they have responsibility for…and it’s that trust factor that keeps you driven.” However, Jovita doesn’t just interact with her direct-reporting team. She remembers her early days of loading packages and realizes how important it is for her to also p