酒店人才流失的原因与对策分析——以昆明世纪金源大饭店为例8500.doc

摘 要 随着酒店业的迅猛发展，酒店业内竞争加剧，酒店间竞争越来越体现为人才、员工整体素质的竞争，而这种竞争实际上是酒店所拥有的人力资本的较量。人才的高流失率一直是酒店经营管理中的一个突出问题，这不仅给酒店企业的正常运营造成影响，而且一直困扰着我国酒店业的发展。因此促进人员有序流动、避免人才流失、最大限度的留住核心人才是一个酒店确保其核心竞争力的关键。本文以昆明世纪金源大饭店为例，分别从社会因素、行业因素、公司内部因素以及个人因素四个方面对酒店人才流失的原因进行分析，探讨国内酒店应对人才流失的对策。本文认为能够解决的对策可以从制定并执行更新人才管理理念、健全酒店管理机制、制定吸引人才策略、建立人才约束与控制机制来考虑执行，借此以达到有效改善酒店人才流失现状的目的，促使我国酒店业能走上更快更优质的发展之路。 关键词：人才流失；原因；对策  ABSTRACT With the rapid development of the hotel business，there is an increasing competitionwhich has become the competition of workforce and employees’ entire capacity. In fact，it is the competition of human resources. The high turnover of talents has been a major problem in hotel management. Besides，it has a great influence on the normal hotel operation. And it also troubles the hotel businessmen. In order to guarantee the hotels’ core competition，it is essential to order the flow of workforce and keep the talents maximally. I demonstrate， in the thesis，the example of Jin yuan hotel kunming century. Besides，it covers the reasons of losing talents in various aspects， including social， industrial， internal as well as individual factors. Furthermore，I try to find out some effective solutions of keeping the talents. I think we can take the following measures to effectively lower the turnover in hotel industry: renew the philosophy of talent management，improve the mechanism of hotel management，map out the strategy to attract the talents and establish the mechanism to leash them. In these ways，it can lead China’s hotel industry to a faster and better-quality development. Key word：Turnover of talents；reasons；Solutions 目 录 摘要 1 Abstract 2 1.绪论 4 2.昆明世纪金源大饭店人才流失现状与危害 6 2.1酒店人才的定义 6 2.2公司简介 6 2.3昆明世纪金源大饭店人才流失现状 6 3.昆明世纪金源大饭店人才流失的原因 9 3.1 社会因素 9 3.2 行业因素 9 3.3 公司内部因素 9 3.4 个人因素 11 4.昆明世纪金源大饭店人才流失的对策 12 4.1 更新人才管理理念 12 4.2 健全酒店管理机制 13 4.3 制定吸引人才策略 15 5.结论 18 参考文献 19 致谢 20  1 绪论 1.1 选题依据 随着我国市场经济的发展和壮大，特别是旅游业的高速发展，作为旅游业三大支柱产业之一的酒店业的竞争也越来越激烈。众所周知，酒店业是一个劳动密集型的服务性行业，每天要跟客人