汇丰环球客户服务广东有限公司DSAFSE.doc

汇丰环球客户服务(广东)有限公司 HSBC Electronic Data Processing (Guangdong) Limited 公司概况(广东)公司成立于1996年，为汇丰集团提供营运支持服务。我公司与汇丰集团亚太区机构毗邻，拥有各方面的便利和优势。在过去的14年中，公司发展迅速，成立了两个位于广州和一个位于佛山的营运中心，拥有超过5,000名员工，为全球的汇丰集团客户提供多元化的优质营运支持服务。 环球营运 汇丰环球客户服务(广东)有限公司是汇丰集团设立的第一家环球营运服务中心。由于业务发展需要，现时汇丰集团已在印度，马来西亚，菲律宾，斯里兰卡以及中国设立了15个环球营运服务中心，为全球的汇丰集团客户提供多元化的优质营运支持服务。 员工 汇丰环球客户服务(广东)有限公司目前拥有三个营运中心。广州第一营运服务中心， 广州第二营运服务中心和佛山营运服务中心。客户 汇丰环球客户服务(广东)有限公司的服务对象包括汇丰集团在香港区、英国区、美国区、加拿大区、中国区和日本区的客户。 IT Processing Operations Executive - 资讯科技营运助理(职位编号：51GZITPOE)Job Duties: - To delivery IT Service desk related services to users and business partners via Voice or Email channels; - To handle acceptable volume of user requests/calls and complete them in the specified Turn Around Time; - To identify the customer requirements accurately and user requests should be fully analyzed and processed by following the standards, procedures and policies; - To work on feedback and ensure errors are not repeated; - To identify and resolve complex issues on a day-to-day basis escalating if required to the relevant support areas and senior management; - To acquire a thorough understanding of the process procedures,keep abreasting with changes made and provide quality services to the users. Requirements: - Bachelors degree in Computer Science, Management Information Systems, Engineering, related technical field or equivalent experience are preferable; - Minimum of one years Information Technology/ IT Service desk experience or equivalent; - Be excellent verbal and written communication skills; - Be fluent in spoken English and Cantonese, knowledge of Putonghua will be an advantage; - Be good written English for correspondence; - Ability to build and maintain cordial relationship with users,peers and people at all levels utilizing diplomacy, judgment and interpersonal skills; - Be good job commitment, able to perform the job according to provided procedure and work independently; - Shift Pattern: Rotating shift. Customer Service Execut