ROOM SERVICE(客房送餐服务).ppt

Room Services Useful words Room services Service charge Useful words Room service center Doorknob Basic knowledge I ——room service by telephone Greeting Get the information from the guest (What, Special demands ,name, room number) Confirm Tell the guest the order will be ready soon Basic knowledge II ——sending to the guest room Deliver the food to the guest room Speak out the order and give the bill to the guest Ask the guest to sign name and room number Express your wishes Basic knowledge III ——task skills The guest can get room service by the telephone or doorknob menu. Ask the guest about the demands for cooking when the guest orders by telephone. You can ask :“How would you like …….?” If there is minimum charge or service charge ,you have to explain it clearly in advance Basic knowledge IV ——Some Chinese food as snacks Noodle with soup 汤 面 Beef noodles 牛 肉 面 Stretched noodles 拉 面 Noodles with soybean paste 炸 酱面 Sichuan style noodles with peppery sauce 担 担面 Deep-fried dough sticks 油 条 Dumpling 饺 子 Meat pie 馅 饼 Meat bun 包子 Millet gruel 小 米 粥 Sweet dumpling 汤 圆 Rice noodles 米 面 Soybean milk 豆 浆 Steamed bun 馒 头 Wonton