参考performance management绩效管理.pdf
MADIIITopic-PerformanceManagement
•Definition
PerformanceManagementistheprocessofevaluatingperformanceofanemployee,aunitin
anorganization,oranorganizationasawholetoensureachievementoftargets.Such
informationisquantifiedtomeasuretheactualperformance-performancemeasures.
Generalview
1.BusinessPerformanceManagementisaseriesofbusinessprocessesandapplication
designedtooptimizeboththedevelopmentandexecutionofbusinessstrategy.
2.Issuestoconsider
a)Whattoachieve-shouldbedefinedbycorporatestrategy
b)Howisperformancemeasured
-intermsofcontributiontotheachievementofstrategicobjectives
-restrictedanddefinedinpractice
-Externalandinternalmeasuresmaynotcoincide
c)Howdoweprioritiseaimsandmeasures?
•AlternativeMeasuresofPerformance
FinancialPerformanceMeasures
1.Focusedonfinancialperformancevia,ARR,ROI,RIandcomplementedbybudgeting
(controltool)andtargetlevelsforcoreratiose.g.netmargins;EPSet
2.ARR=AverageRateofReturnExample:Rainerspent$800,000tobuyanapartment
building.Afterdeductingalloperatingexpenses,realestatetaxes,andinsurance,shereceives
$65,000inthefirstyear,$71,000inthesecondyear,$69,000inthethirdyear,and$70,000in
thefourthyear.Thetotalnetearningsare$275,000.Dividethatnumberbythe4yearsbeing
analysed,toreach$68,750asaageannualreturn.Divide$68,750bytheinitial$800,000
inv