高级管理学第一章.pptx

管理学（Management,8th）（美）斯蒂芬.P.罗宾斯/玛丽.库尔特1

Chapter1INTRODUCTIONTOMANAGEMENTANDORGANIZATIONS管理和组织导论2

Learningoutline(学习要点)whoaremanagers?explainhowmanagersdifferfromnonmanagerialemployees.Discusshowtoclassifymanagersinorganizations.whatismanagement?DefinemanagementExplainwhyeefficiency（效率）andeffectiveness（效果）areimportanttomanagement.Whatdomanagersdo?Describethebasicmanagementfunctions（管理职能）.ExplainMintzberg’smanagerialroles（角色）.DescribeKatz’sthreeessentialskills（技能）andhowtheimportanceofthesethreeskillschangesdependingonmanagers’jobs.3

Learningoutline(学习要点)Whatisanorganization?Describethecharacteristicsofanorganization.Explainhowtheconceptofanorganizationischanging.WhystudyManagement?Explaintheuniversityofstudyingmanagement.Discusswhyanunderstandingofmanagementisimportantevenifyoudon’tplantobeamanager.Describetherewardsandchallengesofbeingamanager.4

一.WhoAreManagers?Manager（管理者）someonewhoworkswithandthroughotherpeoplebycoordinatingtheirworkactivitiesinordertoaccomplishorganizationalgoals。1.与他人一起工作；2.协调；3.实现组织目标。changingnatureoforganizationsandworkhasblurredtheclearlinesofdistinctionbetweenmanagersandnon-managerialemployees。管理者与非管理者的界限，不再象传统那么清晰了。5

WhoAreManagers?(cont.)ManagerialTitles（管理头衔）First-linemanagers-managetheworkofnon-managerialindividualswhoaredirectlyinvolvedwiththeproductionorcreationoftheorganization’sproducts；一线管理者。Middlemanagers-allmanagersbetweenthefirst-linelevelandthetopleveloftheorganizationmanagethefirst-linemanagers；中层管理者。Topmanagers-responsibleformakingorganization-widedecisionsandestablishingtheplansandgoalsthataffecttheentireorganization；高层管理者，简称高管。6

OrganizationalLevels管理层次Non-managerialEmployeesTopManagersMiddleManagersFirst-lineManagers7

二.WhatIsManagement?Management（管理）theprocessofcoordinatingworkacti