问题解决与汇报.ppt
SupplierQualityDevelopment*/16PreparedbyCurrentMetallicSQ问题解决与汇报ProblemsolvingreportSupplierQualityDevelopment*/16PreparedbyCurrentMetallicSQ问题解决与汇报ProblemsolvingreportSupplierQualityDevelopmentPreparedbyCurrentMetallicSQSupplierQualityDevelopmentPreparedbyCurrentMetallicSQ*HowtoproceedinStep1Themotivationforimprovementcancomefromyourownobservationsorfromotherpeople’sneeds.Recognizingallpotentialproblemsmaybedifficultbecausesomeofthemareoftenseenasapartofanormalprocessandthereforethepossibilitiesforimprovementarenotidentified.Afteraproblemhasbeenrecognizeditisimportantnottojumpintosolutions.Ifyoudothisyouwillprobablybetreatingthesymptomandnottherealcause.Wemustuseasystematicprocess-NOKIA7.Bydoingthiswecanensureoursolutionsaretherightonesfortheproblemandproduceresultsthatcount.Undoubtedlywenoticealotofareasforimprovementbutasresourcesareusuallylimitedwecanonlytackleoneproblemattime.Thisiswhyweneedtoprioritizetheproblemsandfocusontheproblemthatiscausingusmosttroublesandcosts.Makesureyouleavesufficienttimetodefinethegapbecauseitissometimesdifficulttoidentifywhattherealproblemis.Alsomakesurethateverybodyisremindedconstantlyofwhatthegapisduringtheproblemsolvingprocess!1.Askforpeoplefromallareasorfunctionsaffectedbytheproblemtojointhemeeting.2.Definetheproblemusingbrainstormingifappropriatetocreatealistofpossibleproblems.3.PrioritizetheproblemsusingaParetochartifitisappropriate.KeyoutputofStep1Aproblemdefinition-thegapbetweentheactualandexpectedsituation.Awrittenstatementofhowthingsarenow,wherewewanttobeandbywhen.Thisshouldincludeacleardefinitionofalltermsusedandastatedtimebywhichthechangeneedstobeimplementedsuccessfully.*How