亚马逊违规review申诉信亚马逊产品review亚马逊产品review亚马逊产品review.docx

Dear Seller Performance Team, Thank you for informing us that our selling privileges have been removed because we manipulate product reviews. Any attempt to manipulate ratings, feedback, or reviews is prohibited.We profoundly realized that it is a very seriously wrong behavior violating Amazon policy. According to Amazon’s suggestion, we have made a complete and thorough investigation regarding the problem and actions to avoid similar violations again. 1. What reasons caused the issue: Recently our company recruited some new sales employees for expanding our business scale on Amazon, however, we didn’t carry out a systematic and effective training regarding the Amazon policy for the new employees immediately. One new employee made a mistake and manipulated product reviews, which is prohibited by Amazon policies. 2. Detailed information Amazon required. (1) All methods we used to post or obtain customer reviews. (a) From the third parties who can provide the review service. We ask them to post the customer reviews. (b) From emails the reviewers sent on Amazon. We received some emails from the reviewers who provided the customer reviews. (2) Contact information for any third parties we engaged to obtain prohibited reviews. (3) Identifying information for any customer accounts we or third party used to post prohibited reviews. Attachments are the related customer accounts we used to post prohibited reviews. (4) List of any prohibited reviews remaining on the Amazon site. Attachments are the related prohibited reviews remaining on the Amazon site for your reference. 3. Actions we have taken to resolve the issue. (1) Provide the remaining prohibited reviews and the information of the third party who posts prohibited reviews. According to Amazon’s requirement, we have provided the remaining prohibited reviews and the information of the third party who posts prohibited reviews. We guarantee that the similar problem won’t happen again. (2) Strictly inspect all our listing