5C-Training-Material原版完整文件.pptx

5CTrainingPreparedby:WBLeeDate:2012-08-08

Agenda2 DellConfidentialSupplierQualityEngineeringDurationContent10minOpeningIntroduction60min5CTrainingCourse10minBreak45min5CTrainingCourse30minCaseStudy15minFreeDiscussion

Purpose:3 DellConfidentialSupplierQualityEngineeringUnderstandingofDELLCLCA/5Creportingrequirement.Providelogicthinkingandsystematicproblemsolvingtools.EnhanceFACAcapabilityanddrivequalityissueclosureactively.5CreportreviewmeetinginDellandsupplier.

What’s5C?4 DellConfidentialSupplierQualityEngineering

CharacterizeContainCauseCorrectiveClosureSupplierQualityEngineering

5CreportIt’sDell’sCLCAproblemsolvingreportformatwhichcontains5sections.Eachsectionnamestartswith“C”.6 DellConfidentialSupplierQualityEngineering

5C/CLCA1.Characterize2.Contain3.CausalAnalysis4.CorrectiveAction5.ClosureSupplierQualityEngineeringCLCA/5CProblemSolvingModel1. Characterizetheproblem2. Containtheproblem3. Causeanalysis4. Correctiveactions5. Closurechecklist

5Cvs.8D5CCharacterizeContainCauseCorrectiveActionClosure8D(disciplines)D1–BuildTheTeamD2–DescribetheProblemD3–ImplementaTemporaryFixD4–EliminateRootCauseD5–VerifyCorrectiveActionD6–ImplementPermanentFixD7–StopItHappeningAgainD8–CelebrateSuccessEquivalent8 DellConfidentialSupplierQualityEngineering

WhenNeed5C?9 DellConfidentialSupplierQualityEngineeringDellCustomerExperience(FieldFailure)DellFactory/RegionalCustomerExperienceSupplierInternalPerformanceMetrics

BPIvs.5CDefineMeasureAnalyzeImproveControlReportBPICIPCharacterizeContainmentCausalAnalysisCorrectiveActionClosure5CCommonCauseIssueSpecialCauseIssue10 DellConfidentialSupplierQualityEngineering

SupplierQualityEngineeringIssue#:IssueTitle:Date:Description:Champion:Containment:RootCause:CorrectiveAction:PreventiveAction:Verification:Reviewer:ReviewResults:CharacterizeContainCauseCorrectiveAc