论酒店涉外商务礼仪.doc

目录 摘要…………………………………………………………………….IV ? 第一章???? 礼仪的基本内容……………………………………………….1 1.1??? 礼仪的定义………………………………………………………………..1 1.2??? 礼仪的分类………………………………………………………………..1 1.3??? 涉外商务礼仪的定义……………………………………………………..1 ? 第二章 涉外商务酒店………………………………………………….2 2.1 实习单位北京国宏宾馆的简介…………………………………………..2 2.2 实习生实习内容……………………………………………………………2 2.3酒店对我们的礼仪规范要求……………………………………………….2 2.4 实习心得体会………………………………………………………………2 ? 第三章 酒店涉外礼仪具体案例分析………………………………….3 3.1?破损餐具………………………………………………………………….3 3.2?退掉的“清蒸鱼”……………………………………………………….3 3.3?女士优先………………………………………………………………….3 ? 结论…………………………………………………………………….5 致谢…………………………………………………………………….6 参考文献………………………………………………………………..7 ? ? 【摘要】在为期半年的校外毕业实习中，通过对所在实习单位（酒店）涉外商务礼仪的探究发现涉外商务礼仪在涉外接待中已经越来越值得我们重视。在我们实习过程中，通过观察以及酒店方的帮助了解到在中国加入WTO（世界贸易组织）后许多外国友人进入中国从事商务活动，酒店就理所当然是他们的落脚地，但他们对酒店的服务质量很有要求，不过酒店也特别关注涉外商务礼仪这一块。所以通过多方面的观察和探究得出由于中西方在文化，礼仪等方面的差异造就了特别的涉外商务礼仪，其中应该特别注意的是酒店涉外商务活动中的原则以及注意事项，否则影响整个国家的形象。 【关键词】涉外商务礼仪 酒店 世界贸易组织?原则?形象 ? 【Abstract】In half a year outside graduation practice, through the exploration in internship units (hotel) found that the foreign business etiquette in foreign-related??? reception in worth our attention increasingly. In our daily practice process, with the observation and hotel’s help knew that after China joined WTO (world trade organization) many foreign friends came into China engaged in business activities, the hotel of course was their resting, but they required service quality to the hotel, the hotel also pay special attention to foreign business etiquette this area. So through various observation and exploration found the culture and etiquette was different between Chinese and western, which come into being special foreign business etiquette, we should pay special attention to the principles and precautions of the hotels foreign business activities , or affecting the entire countrys image. ? 【key words】Foreign business etiquette?? Hotel?? World trade organization???? Principles????? Image ? 第一章 礼仪的基本内容 ? 1.1 礼仪的定义 ?? 礼仪是在人际交往中，以一定的、约定俗成的程序方式来表现的律己敬人的过程，涉及穿着、交往、沟通、情商等内容。从个