电信服务标准（Telecommunications service standards）.doc

电信服务标准（Telecommunications service standards） Telecommunications service standards (trial) Department: ministry of information industry Date of issue: 2000-01-08 Effective date: 2000-07-01 One is always 1.1 to strengthen the macro management of the service quality of telecom enterprises, to maintain the legitimate rights and interests of telecom users, to make the quality management and supervision of telecommunications services systematized and standardized. The standard applies to the telecommunications operating enterprises (hereinafter referred to as telecommunications enterprises) that have obtained business licenses within the territory of the Peoples Republic of China. 1.3 this standard includes direct reflection of the quality and level of telecommunications services, and the quality of service (non-technical) indicators and communications quality (technical) indicators that are closely related to the use of telecommunications services by users. 1.4 this standard is the service quality standard that telecommunication enterprises should achieve when providing telecommunication services; It is the basic basis that the telecommunication department and the users supervise the quality of telecommunication service. 1.5 telecommunications enterprises should according to the actual situation, for not less than the detailed rules for the implementation of this standard, establish and improve the service quality guarantee system, and according to the stipulated time and content, to report to the competent department of telecom enterprise service quality. 1.6 the competent department of telecommunications shall adjust the index project and index value of this standard according to the changes of social needs and the level of telecommunication services. 1.7 the telecommunications department is responsible for the supervision and inspection of the implementation of this standard. 1.8 this standard is explained by the ministry of information industry. 1.9 this standard sha