《职业综合英语教学课件》Business_Etiquette_Principles_and_Practices.ppt

BUSINESS DEVELOPMENT NETWORKING PRODUCT/SERVICE CONFIDENCE PERSONAL CREDIBILITY Understanding Office Protocol Treat Others the Way You Want to be Treated Extending Greetings Nurturing Your Colleagues Overcoming Gossip Handling Rivals Accepting Criticism Graciously Diplomacy WHAT YOU THINK This is taking forever Why can’t you I hate it when Here’s the best way to do it. WHAT YOU SAY How can we get this approved (finished) quickly? What if you Would it be better if Here’s my suggestion. Motivation USE PHRASES THAT BRING OUT THE BEST IN YOUR LISTENER I know you want what is fair for both of us. I am sure you will do your best to help me out. I am counting on you. I enjoy working for you because you respond so effectively to your department’s needs. Take responsibility by ? FOCUSING ON THE POTENTIALS OF THE FUTURE RATHER THAN THE CONCERNS OF THE PAST. ? US1NG A POSITIVE VOCABULARY: VIEWING PROBLEMS AS CONCERNS, ISSUES, OR, EVEN BETTER, OPPORTUNITIES FOR IMPROVEMENT. ? AND MOST IMPORTANTLY, DETERMINING HOW YOU CAN CHANGE TO IMPROVE THE SITUATION Be Pro-Active WONDER WHAT’S HAPPENING QUESTIONS Why doesn’t this company value me? Why can I never understand exactly how I am supposed to do my job? When am I going to get the training I need? Why does my staff show so little enthusiasm? MAKES THINGS HAPPEN QUESTIONS How can I learn what management values? How can I show my value? How can I find out how to do this job so that I am confident I am doing it right? What ‘s the best way to approach my manager to discuss this issue? How can I let my manager know what kind of additional training I need? How can I develop the skills I need on my own? How can I get my staff to tell me about how they feel about their work? How can I motivate them more effectively? Reframe Questions Proactively 1 Why are things changing so fast? 2 Why don’t we ever change around here? 3 When is this supplier going to call? 4 Why is that customer always so discourteous? 5 Why are our services