国内外空乘服务比较论文设计.doc

长沙民政职业技术学院 毕业实践报告 题目：国内外空乘服务比较 毕业论文 毕业设计 毕业专题 √ 类型： 指导老师：杨 帅 张 龙 学 院：外语学院 班 级：涉外旅游(空乘方向)1133班 学 号：1127083317 1127083309 1127083312 姓 名：易祯期 周思 刘玉冰 2014年4月24日 国内外空乘服务比较探究 姓名：周思、易祯期、刘玉冰 （长沙民政职业技术学院外语学院，长沙，湖南410004） 【内容提要】本文主要内容是强调民航发展过程中服务的重要性，从改革开放一直到现在，随着百姓日常生活水平的提高，民航越来越多的成为居民消费热点之一。在介绍了我国近年民航事业发展情况的基础上，以服务入手进行了分析，并得出公众对我国民航发展过程中表现出来的服务水平在不断关注，对民航发展过程中遇到的安全、价格、服务等问题时，服务竟占70%，也就是说服务的优劣直接影响乘客是否再次乘坐的念头。虽然目前我国各航空公司对服务进行了针对性的加强提高，但对一些特殊事情的处理上，还不够与国际接轨，这表明我国民航发展还需逐步健全，航空公司及空乘人员的服务相关性需逐步加强。从而在此条件成立的基础上分析服务对我国民航发展的影响及对策，与国外空乘服务相比较，怎样才能使企业在市场中突显自己的优势。 【关键词】 空乘服务发展;服务理念;国内外服务对比 A comparative study on the domestic and international air service Abstract:Contents of this paper is to emphasize the development of civil aviation in the importance of service,From the reform and opening up until now,As people raise the level of everyday life,Air consumption become more and more One of the hot.After the introduction of the development of civil aviation in China in recent years on the basis of,Start with an analysis of service,And came to the public on the development process of Chinas civil aviation Has shown continued interest in the level of service,Encountered in the process of development of civil aviation safety, price, service and other issues, the service actually accounted for 70%, that directly affect passenger service is the idea of riding again.Although Chinas airlines were targeted on the strengthening of services to improve,But for some special handling of things, not enough with international standards,This shows that the need to gradually improve Chinas civil aviation development,Service airlines and flight attendants need to gradually strengthen the relevance.In This condition, which was established on the basis of analy tical services for the development of civil aviation in China and Countermeasures,How to enable enterprises in the market to highlight the