应变能力2025年商务英语考试试题及答案.docx

应变能力2025年商务英语考试试题及答案

姓名：____________________

一、多项选择题（每题2分，共20题）

1.Acompanyisfacingasuddenincreaseincustomerdemandforitsproduct.Whichofthefollowingactionswoulddemonstrateeffectivecrisismanagementskills?

A.Delayingtheshipmentofproductstocustomers.

B.Prioritizingordersbasedoncustomerloyaltyandurgency.

C.Communicatingwithsupplierstosecureadditionalstock.

D.Ignoringcustomerinquiriesandcomplaints.

2.Akeyaccountmanagerisscheduledtomeetwithaclient,butduetounforeseencircumstances,theclientisunabletoattend.Whatshouldthemanagerdo?

A.Cancelthemeetingwithoutnotifyingtheclient.

B.Postponethemeetinguntiltheclientisavailable.

C.Reschedulethemeetingforalatertime.

D.Sendagenericemailtotheclient.

3.Anewcompetitorentersthemarketandbeginsofferingsimilarproductsatalowerprice.Howshouldacompanyrespond?

A.Reducethepriceofitsownproducts.

B.Focusonimprovingthequalityofitsproducts.

C.Offeradditionalservicesorincentivestocustomers.

D.Ignorethecompetitorandcontinuebusinessasusual.

4.Duringanegotiationwithasupplier,adisagreementarisesoverthetermsofacontract.Whatisthebestcourseofaction?

A.Demandthatthesupplieragreetothecompanysterms.

B.Refusetocompromiseandwalkawayfromthenegotiation.

C.Seekamiddlegroundthatbenefitsbothparties.

D.Suspendcommunicationwiththesupplieruntilthedisagreementisresolved.

5.Acompanyisplanningtolaunchanewproductline.Whichofthefollowingstepsshouldbetakentoensureasuccessfullaunch?

A.Conductextensivemarketresearchtoidentifycustomerneeds.

B.Developadetailedmarketingplantopromotethenewproduct.

C.Trainemployeesonthenewproductsfeaturesandbenefits.

D.Alloftheabove.

6.Acompanyisexperiencingahighrateofemployeeturnover.Whatcouldbecausingthisissue?

A.Lowsalariesandbenefits.

B.Poorworkingconditions.

C.